Last updated: May 2025
Setup Fees
Non-refundable once work starts
Monthly Subs
No refund for current period
Disputes
Resolved within 3 business days
All setup fees are non-refundable once project work has commenced. Project work is considered to have commenced upon any of the following: receipt of your completed project brief, commencement of design work by our team, or communication acknowledging your project start. This policy reflects the allocation of design, strategy, and project management resources that begin at project kickoff. If you cancel before submitting your project brief, a full refund of the setup fee may be considered at our sole discretion.
Monthly subscriptions are billed in advance at the start of each billing cycle. If you cancel your monthly subscription, your account remains active until the end of the current billing period. No refunds are issued for unused days within a billing period that has already been paid. Downgrades to a lower-tier plan take effect at the next billing cycle.
Yearly subscriptions are prepaid for a 12-month term. If you cancel a yearly subscription within the first 14 days of the new annual term and no significant project work has been performed in that term, a pro-rata refund of the unused months may be issued. After 14 days, no refunds are available for the remaining subscription period. This cooling-off window applies to annual renewals only, not the initial purchase.
One-time annual payment plans are paid upfront for 12 months of service and are not subject to automatic renewal. Refund eligibility follows the same rules as yearly subscriptions: a pro-rata refund may be considered within the first 14 days if no significant work has commenced. After 14 days, the full annual payment is non-refundable. There are no partial refunds for unused months under a one-time annual plan once the cancellation window has passed.
Add-on services (SEO packages, e-commerce features, performance upgrades, etc.) that are one-time purchases are non-refundable once delivery has commenced. Recurring add-ons follow the same cancellation terms as monthly or yearly subscriptions depending on their billing frequency.
If JustScroll is unable to deliver the agreed project scope due to circumstances within our control, you are entitled to a full or partial refund proportional to the undelivered work. In such cases, we will communicate with you proactively, provide a clear account of what has and has not been delivered, and issue a refund within 14 business days. Our liability is limited to the amounts paid for the specific services not delivered.
If you are dissatisfied with our service or believe a refund is warranted, please contact us at support@justscroll.my with your order reference and a description of the issue. We aim to respond to all billing disputes within 3 business days. Most issues are resolved directly between JustScroll and the client without escalation. If a resolution cannot be reached, disputes may be escalated through Stripe's dispute mechanism for card payments, subject to Stripe's own processes and timelines. Chargebacks raised without first contacting JustScroll may result in account suspension pending investigation.
To request a refund, email support@justscroll.my with: your full name, order reference number, reason for the refund request, and any supporting documentation. Approved refunds are processed within 7–14 business days to the original payment method. Stripe processing timelines may add an additional 3–5 business days depending on your bank or card issuer.
All prices are in Malaysian Ringgit (MYR). Refunds are issued in the same currency as the original payment. JustScroll is not responsible for currency conversion losses or bank charges incurred in connection with refunds.
JustScroll reserves the right to amend this Refund Policy. Material changes will be communicated via email or platform notification. The refund policy in effect at the time of your purchase applies to that transaction.
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